Privacy Policy

Introduction

PitchSynch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sync licensing platform and related services (collectively, the "Service"). Please read this policy carefully. By using PitchSynch, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

• Account registration information (name, email address, password)
• Profile information (artist/producer name, bio, profile image)
• Music catalog data (track titles, metadata, audio files, stems)
• Usage data (how you interact with our platform)
• Device and browser information
• Payment and billing information (processed by third-party providers)

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns and improve user experience
• Power AI-driven features such as opportunity scoring and catalog organization
• Detect, investigate, and prevent fraudulent or unauthorized activities

Account and Profile Information

When you create an account, we collect your name, email address, and password. You may also provide additional profile information such as your artist or producer name, biography, and profile image. This information helps us personalize your experience and may be displayed on your public creator page if you choose to enable one.

Music Catalog and Uploaded Content

When you upload music, stems, or other content to PitchSynch, we store and process this content to provide our Service. This includes analyzing audio for metadata extraction, mood classification, and AI-powered opportunity matching. We do not claim ownership of your uploaded content. You retain all rights to your music and are responsible for ensuring you have the necessary rights to upload, pitch, and license your content.

Payment and Billing Information

Payment processing is handled by third-party payment processors. We do not store your full credit card number or banking details on our servers. We may receive limited payment information from our payment processors, such as the last four digits of your card and billing address, for record-keeping and customer support purposes.

Cookies and Analytics

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. We may also use analytics services to help us understand how users interact with our Service. You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of our Service.

How We Share Information

We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• With your consent or at your direction
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

If you enable a public creator page, certain profile and track information you choose to share will be publicly accessible.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You have several choices regarding your information:

• Access, update, or delete your account information through your account settings
• Opt out of promotional communications by following unsubscribe instructions
• Control cookies through your browser settings
• Request a copy of your data or request deletion by contacting us

Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy, please contact us at our contact page.